Chosen Solution
Hi everyone. I’ve had my Samsung j3 for about 2 and a half years now and until recently all was well. One day, i noticed that the battery was draining unusually fast and despite trying everything, including buying a new battery and charger cable, contacting Samsung support and performing a full factory reset, i still have the same problem. I did notice however, that my old charging cable should have 5 ‘pins’ in the phone connection tip, yet it only had 4. Could this have been the original culprit? Can it be fixed? Or is it just time for a new phone? Thanks in advance.
Sean Mackness let us know what you consider unusually fast draining. Your charging cable should not make a difference unless it is not charging the battery at all. If in doubt replace the cable. Since you already replaced the battery, I would consider checking your network settings and your installed software etc. If in doubt start with a new Sim card from your provider. you can always check sites like this or this one for more specific ideas.
