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Battery will not charge. Seems a common problem of fairly new Dell E11 chromebooks. None of the hard reset and reseat battery solutions will work. Neither leave it charge for 24 hours. Charger remains cold even on hot day and charging light right side chrome book a flashes blue split second when inserting ac adapter/charger.
Hi @robsmit57 You say that it “Seems a common problem of fairly new Dell E11 chromebooks.” If yours is fairly new have you checked to see if the warranty period is still valid? If so perhaps it may be better to allow Dell to resolve your problem under warranty.
We ran into an issue with defective battery on our 3120 stock and order from April 2015. Some 4,000 plus units had a defective LG battery. Dell acknowledge such and worked with us on a project to proactively replace the lot of defective batteries. It was not fun and had a lot of issues with power on the devices until the batteries were all replaced. The bad LG part number was - KTCCN.
All Dell laptops can get this problem. Dell chargers have 3 wires. One thin in the middle is used to identify the charger so computer knows how much current it may draw. Without identifying the power source the computer will run at minimum power and not charge battery. One might think it could at least slow charge it when computer is off but sadly it wont. Sometimes that pin is bent and straighting it out fixes it. If not then motherboard needs to be replaced.
电池使用寿命，是否到了。可以使用软件检测下!
I know this is an old question, but I have just had this problem too on my Dell Chromebook 11 (CB1C13). When plugging in the power cord, the light would come on for 1 or 2 seconds then go out again. It would not charge. I tried buying a genuine Dell replacement power supply and it made no difference. I then took the back off, disconnected the charging jack from the motherboard, gave the inside of the jack a good blast with compressed air and put it all back together again. Voila - the laptop is charging again! I can only think that some dust or fluff had got inside the jack, or maybe disconnecting and reseating it reset something.
