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This customer has installed all kinds of Apps and three anti-virus programs. I need to open the hard drive to be able to clean this mess up but the hard drive icon and external flash drive icons will not appear on the desktop even with a Safe Mode startup. Yes I have gone under the Finder preferences - General and checked the boxes to show them. The machine is running Monterey 12.6. FileVault is enabled. Any suggestions?
From the Finder are you able to access Go from the menu?
Then you can navigate to the computer to access the drives or just go to the explicit folder.
Hello Mayer With Finder open, go to the top left and click Finder > Preferences. Here under General, ensure Hard Disks is checked and it should display the attached storage devices on the desktop. You can also add them to the side bar in the finder in these preferences as well Edit: Thanks for pointing out you have tried the above. Ensure icons aren’t display off screen you can try right click the desktop area and “clean up” by kind or any option. If the setting is not working you may need to reset the preferences plist for Finder by removing it. Take a backup of this file if you would like. Go to Finder and open the “Go” menu -> Go to Folder enter ~/Library/Preferences/ Locate file com.apple.finder.plist Backup this file, then delete it. Then restart your Mac. Repeat above to re-enable the Hard Disk display on desktop. Hope this helps!
